When a patient or client presents a problem, your noticing the “frame” size, and altering it can often be the small change that brings about infinite results.

Patient: My health has always been bad.

When you think about your childhood now, can you remember times you felt really good?

I am curious in what […]

Reframing is a way to use language to help someone see something from a new perspective. Without being aware, for example, people often focus on the worst possible outcome in health situations. A psychological term for this perspective is awfulizing. When that is happening, what they most need is a change in perspective. You can […]

In previous Language Tips, we have discussed rate of speech and the need to match the rate of speech of those with whom you’re communicating and matching their sensory predicates (visual, auditory, or kinesthetic) to enhance your communication effectiveness. One other aspect of voice that plays an important role in communication effectiveness is tonality.

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Without being aware, people often focus on the worst possible outcome. A psychological term for this perspective is awfulizing. When that is happening, what they most need is a change in perspective. You can help your patients change unhelpful perspectives in two ways: (1) Change the content of what they say, or (2) change the […]

A “tag question” is a question tagged on to the end of a statement: It’s a nice day today, isn’t it? Note that when the tag has “question inflection” (voice tone up), it calls the preceding statement into question. It invites those who are listening to question the statement. When the tag is given a […]