Posted August 6, 2013 in Language Tips

Presupposing Positive Outcomes

Every sentence presupposes a point of view or perceptual frame. Because presuppositions are less likely to be challenged than direct statements, you can use them wisely to make sure that what you are presupposing for your patients or clients leads to a positive outcome.

Negative: You wouldn’t want to try this approach, would […]

Posted July 5, 2013 in Language Tips

Embedded Commands

At some point in your practice, you may have found that you have told your clients or patients exactly what they needed to do to achieve better health, and they failed to follow your instructions.

While there is no guaranteed way to persuade people to do what’s best every time, you can increase your chances […]

Posted July 5, 2013 in Language Tips

Conversational Postulates

A conversational postulate is a question asking for yes or no as a response which often presupposes and produces a behavioral response. The most common conversational postulate is Do you have the time? A literal response to the question would be either yes or no, but when asked this question, most people will look at […]

Posted July 5, 2013 in Language Tips

What's In a Name?

What do the following names have in common?

The 30-minute Pain Clinic The Center for Mental Illness The Headache Center The Back Pain Clinic The Cancer Center

If you said that linguistically they emphasize the problem rather than the solution, you’re right. This has been a common way of naming clinics, but even people who […]

Posted July 5, 2013 in Language Tips

Changing Perspectives—Reframing

Without being aware, people often focus on the worst possible outcome. A psychological term for this perspective is awfulizing. When that is happening, what they most need is a change in perspective. You can help your patients change unhelpful perspectives in two ways: (1) Change the content of what they say, or (2) change the […]

Posted June 21, 2013 in Language Tips

Emphasis and Subordination

What you choose to emphasize and to subordinate can have a profound effect on another person’s response. This is especially true in medical situations. At some point in your career, you may have heard a physician providing a patient with information required for “informed consent.”

Emphasis on the Negative

Doctor: First, you may die during […]

Posted June 21, 2013 in Language Tips

Embedded Questions

An “embedded question” is a statement that implies a question without coming right out and asking.”I’m wondering if you can tell me more about embedded questions.” When the question is asking for sensitive information or might otherwise seems threatening, an embedded question is more likely to produce an answer than a direct question.

Direct Question: […]

Posted June 6, 2013 in Language Tips

Tag Questions

A “tag question” is a question tagged on to the end of a statement: It’s a nice day today, isn’t it? Note that when the tag has “question inflection” (voice tone up), it calls the preceding statement into question. It invites those who are listening to question the statement. When the tag is given a […]

Posted June 6, 2013 in Language Tips

Using Quotations

When you need to distance yourself from something you wish to tell a patient, client, colleague, or someone else important to you, use a quotation that attributes the suggestion to someone else. The quotation doesn’t have to be one hundred percent accurate to be effective. Many of the quotations attributed to Einstein, for example, are […]

Posted June 6, 2013 in Language Tips

Recognizing Modal Operators

One of the best indicators of what you can expect from patients or clients (and others) is their use of modal operators. Modal operators modify verbs and indicate a person’s way of thinking. Modal operators of necessity (such as can’t, won’t, must, have to, need to, should, shouldn’t, if … then) indicate limited choices. Modal […]