Posted November 7, 2013 in Language Tips

Metaphors

Although metaphors are typically associated with literature, stories are inherently metaphorical, and metaphors can be healing. Simply telling your clients or patients what they need to do often creates resistance, so when you want to change someone’s attitude or behavior, a metaphor is the best way to do that. Especially when the story is relevant, […]

Posted October 4, 2013 in Language Tips

Congruence

Unless you are reading, language is not a “stand-alone” form of communication. It occurs in a context that includes nonverbal components. The most frequently cited study [Mehrabian and Ferris’ 1967 article in the Journal of Consulting Psychology, 31:3, pp. 248-252] concluded that meaning was determined primarily by nonverbal components:

• Physiology and appearance — 55 […]

Posted October 4, 2013 in Language Tips

The Power of Voice

English has two forms of voice: active and passive. In “active voice” sentences, the subject of the sentence performs the action designated by the sentence. In “passive voice,” the subject of the sentence receives the action of the verb:

Active Voice: I threw the ball. Passive Voice: The ball was thrown by me.

The difference […]

Posted October 4, 2013 in Language Tips

The Rule of Three

Three is a magic number. Orators and writers have been using the “Rule of Three” since the beginning of recorded history. When we want others to remember what we have said, we need to repeat it at least three times. Recall TV commercials you have loved or hated…. Note that they repeat their most important […]

Posted September 16, 2013 in Language Tips

The “Convincer Strategy”

The Confirmation Metaprogram, also known as the “Convincer Strategy,” governs the way people decide what is “true.” Most people are not consciously aware of their own, let alone those of others. That often causes trouble in relationships. How do you know when someone loves you? How do others know when you love them?

For some […]

Posted September 16, 2013 in Language Tips

Rate of Speech

In previous language tips, we have discussed matching and mirroring the nonverbal behavior of your clients or patients, with emphasis on being similar rather than identical to avoid the sense of mimicking the other. We also suggested matching the sense-based vocabulary of others so that they can better see what you mean, hear what you […]

Posted September 16, 2013 in Language Tips

Sense-based Vocabulary

• I see what you mean.

• I hear you.

• I catch your drift.

People, including your friends, relatives, and clients or patients, use sense-based language to communicate. Matching another person’s use of sense-based language is an important part of rapport (see https://scs-matters.com/rapport/). Those who need to see something to be convinced, for example, […]

Posted September 16, 2013 in Language Tips

Rapport

It will come as no surprise to you that the clients or patients with whom you have good rapport will not only be more compliant with your directions, but very well may also get better results from following them. We all tend to like others we think are like us and feel more comfortable with […]

Posted August 6, 2013 in Language Tips

Metaprograms

Metaprograms are behavioral tendencies. (See Healing with Language: Your Key to Effective Mind-Body Communication, p. 51 ff) In general, the most important metaprograms in the relationship between doctor and patient or client will be the following:

Conduct: Is the individual a rule follower or a rule breaker?

Cognitive Style: Is the individual primarily a thinker […]

Posted August 6, 2013 in Language Tips

Double Your Impact

Repeating words with only a slight variation increases the influence they have on your listeners. The technique is known as “pivot language” because the repeated words or phrases are pivoted—the word or phrase used first becomes the word or phrase used next.

Consider the following:

Along with your decision to make healthier choices, comes change. […]