By Joel Bowman, on January 3rd, 2018% Although the impetus for this blog was a “customer service” call I experienced with the “help” available at Charter/Spectrum when my cable was out, most everything here applies to all companies that assume artificial intelligence can serve customers as well a breathing, thinking, human being. Eventually, my problem was solved—but not before I developed a deep and abiding hatred for Charter/Spectrum in spite of a long history of good service from the human technicians who work for the company. Here’s the story:
I was at home nursing a very sore back (which probably reduced my tolerance for the stupidity . . . → Read More: Customer Service
By Joel Bowman, on June 23rd, 2015% One of the problems with peeing in the pool (not that you would do it, of course) is that the pee goes everywhere. Humans, and perhaps other animals as well, tend to be short-sighted and do things for their own convenience. For however long humans have been on planet Earth, we have been metaphorically peeing in the pool and then moving to the other end. Whether we have finally discovered that there is no “other end” remains to be seen. The principal impetus for this blog entry is not some new information about the way humans have been damaging the . . . → Read More: Ecosystems: The “No Peeing” End of the Pool
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