By Joel Bowman, on January 3rd, 2018% Although the impetus for this blog was a “customer service” call I experienced with the “help” available at Charter/Spectrum when my cable was out, most everything here applies to all companies that assume artificial intelligence can serve customers as well a breathing, thinking, human being. Eventually, my problem was solved—but not before I developed a deep and abiding hatred for Charter/Spectrum in spite of a long history of good service from the human technicians who work for the company. Here’s the story:
I was at home nursing a very sore back (which probably reduced my tolerance for the stupidity . . . → Read More: Customer Service
By Joel Bowman, on January 22nd, 2013% I don’t very often write extended book reviews for my blog, but I am making an exception for Choice Points: When You have to Decide Which Way to Go, by Phil Hollander, Robert Reaume, and Harvey Silver. (See Amazon.com for more.) It is an excellent book in more ways than one. I will say more about those ways, but first, a bit of background:
In the interests of full disclosure, I need to say that I know one of the authors, Phil Hollander. We first met in 1994 at an NLP training with Richard Bandler in Toronto. We have . . . → Read More: Forks in the Road
By Joel Bowman, on June 20th, 2012% While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it.
To summarize, the original gas knob, . . . → Read More: Customer Service
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