By Joel Bowman, on October 26th, 2019% The first time I encountered the expression, May you live in interesting times, it was attributed to Robert Kennedy, who had supposedly called it an “Ancient Chinese curse.” The idea is/was that the kinds of events that make times interesting are usually unpleasant: wars, famines, earthquakes, serious storms, and so on. A headline to the effect of “Neighbors fight to the death over a petunia patch” will create more interest than one stating, “Neighbors cooperate to raise petunias.” An old saying in the newspaper industry (and radio, TV and Internet news as well) is, If it bleeds, it leads.
It . . . → Read More: Living In Interesting Times
By Joel Bowman, on January 3rd, 2018% Although the impetus for this blog was a “customer service” call I experienced with the “help” available at Charter/Spectrum when my cable was out, most everything here applies to all companies that assume artificial intelligence can serve customers as well a breathing, thinking, human being. Eventually, my problem was solved—but not before I developed a deep and abiding hatred for Charter/Spectrum in spite of a long history of good service from the human technicians who work for the company. Here’s the story:
I was at home nursing a very sore back (which probably reduced my tolerance for the stupidity . . . → Read More: Customer Service
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