Although the impetus for this blog was a “customer service” call I experienced with the “help” available at Charter/Spectrum when my cable was out, most everything here applies to all companies that assume artificial intelligence can serve customers as well a breathing, thinking, human being. Eventually, my problem was solved—but not before I developed a deep and abiding hatred for Charter/Spectrum in spite of a long history of good service from the human technicians who work for the company. Here’s the story:
I was at home nursing a very sore back (which probably reduced my tolerance for the stupidity . . . → Read More: Customer Service
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