By Joel Bowman, on June 20th, 2012% While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it.
To summarize, the original gas knob, . . . → Read More: Customer Service
By Joel Bowman, on March 20th, 2011% What’s been happening in your life while you were making other plans? World events in recent weeks have basically captured attention I had intended to “spend” elsewhere. First, the earthquake, tsunami, and nuclear plant meltdowns in Japan…. As someone with friends and semi-relatives (my daughter-in-law is Japanese, and her parents live in Osaka), I have been following the events there with some concern. Second, recent events in the Mideast have been difficult to ignore. Compared with what’s currently going on in Libya, the “revolution” in Egypt was fun to watch.
In an article titled, “Washington vs. the Merciless,” Thomas . . . → Read More: Are We Having Fun Yet?
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