A recent Internet news article, “Want To Look Smarter? Stop Sending Emails And Speak Like A Human,” by Emily Peck, reminded me of the ways communication channels influence the meanings of messages. The principal communication channels fall into three general classes: visual (what we see), auditory (what we hear), and kinesthetic (touch, taste, smell, and emotional response). Although neither the article nor the study on which it is based specifically addresses the concept of channel richness, that is basically what the article is about.
Face-to-face (F2F) is considered the richest communication channel because it conveys the most information. Assuming . . . → Read More: Changing Channels
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