What Did You Get for Christmas?

On a cold and frosty late-December morning, when I lived in a previous neighborhood, I was out walking my dog. It was so long ago that in the years between then and now, not only has that dog died of old age, but my next two dogs have also died of old age. Even so, on that late-December morning I said something that still haunts me. A boy who lived in a nearby house, ran up to me holding up a new pair of gloves, saying excitedly, “See what I got! New gloves!” My reply: “They are really neat. Did . . . → Read More: What Did You Get for Christmas?

You, You, You…

This blog is brought to you by a reminder notice from my dentist:

We would like to remind you that time has been reserved for your next appointment on

  Mon, 02/07/11 at 10:00 am.       We look forward to seeing you then!

WE WELCOME NEW PATIENTS

From the standpoint of business communication, the reminder contains a number of problems, but what really caught my attention is what in NLP would be called a failure to adopt second position.

In business communication, second position is usually called the you-attitude or the you-viewpoint. The writer is supposed to . . . → Read More: You, You, You…